Sharpening Work Skills for Better Secretarial and Administrative Performance
Date: March 8, 2012
Time: (8:30 AM to 5:30 PM)
Venue: Astoria Plaza, Ortigas Center, Pasig City
Learning Session Description:
Here’s a One-day learning session which aims to further equip your secretaries and admin support professionals with noteworthy details and useful guidelines—allowing them to effectively comply administrative works specifically electronic mailing, handling business calls, supporting corporate meetings, and tracking minutes of the meeting!
Learning Session Objectives:
By the end of this learning session, your learners will...
-Write electronic mails objectively.
-Process business phone calls constructively.
-Set up corporate meetings systematically.
-Handle “Minutes of Meeting” sensibly.
Learning Session Outline:
Session 1: Electronic Mail: Maximizing the Channel!
-E-Mail: How Distinctive?
-Settling Common E-Mail Writing Issues
- Addressing Receivers
- Using Subject Lines
- Writing Salutation
- Making Attachments
- Using Technical Words
- Readability-Formats & Fonts
- Fine-tuning Your Business E-Mail Writing Tone
- Business Ethics In E-Mail Usage
Session 2: Business Phone Calls: Don’t Just Handle It. Manage It!
-Business Calls: How Distinct Today?
-Receiving Business Calls
- Work On Your SAPs!
- Identifying Callers’ Needs
- Delivering Caller’s Needs
-Placing Business Calls
- Pre-requirement
-Business Ethics In Phone Usage: Landline & Mobile Phone Based
Session 3: Corporate Meetings: Make It Work!
-Work on Corporate Meetings’ Logistics!
- Scheduling
- Making Invites
- Working on Agenda
-During the Meeting: What’s Expected From You?
-Post-Meeting: What Else Should Be Done?
Session 4: Minutes of Meetings: Keep Facts on Track!
-Why it’s called “Minutes of Meeting”?
-Why Minutes are Significant?
-How to Take Minutes of the Meeting?
-Suggested Format for Minutes of Meeting
Reserve your seats NOW and SAVE P1,000
(pay on or before February 8, 2012)!
Learning Investment for the 1-Day Learning Session:
Super Saver Rate : P 2,988 + VAT (Pay on or before February 8, 2012)
Early Bird Rate : P 3,488 + VAT (Pay on or before February 22, 2012)
Regular Rate : P 3,988 + VAT (Starting February 23, 2012)
MAKE YOUR RESERVATION NOW!
CALL US AT
ARIVA! Events Management, Inc.
895-8058 / 895-9527 / 890-9651
Call/Text: 0917-3257870
Duo #: 022114363
Email:
SuccessSeminars@Ariva.com.ph
R E G I S T E R O N L I N E:
www.Ariva.com.ph
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